{"id":21718,"date":"2023-01-26T06:27:41","date_gmt":"2023-01-26T06:27:41","guid":{"rendered":"https:\/\/kenan-asia.org\/newsite\/du-an-phat-trien-ky-nang-ca-nhan-cho-nhan-vien-cham-soc-khach-hang-tai-viet-nam\/"},"modified":"2025-06-19T03:35:57","modified_gmt":"2025-06-19T03:35:57","slug":"du-an-phat-trien-ky-nang-ca-nhan-cho-nhan-vien-cham-soc-khach-hang-tai-viet-nam","status":"publish","type":"post","link":"https:\/\/kenan-asia.org\/vi\/du-an-phat-trien-ky-nang-ca-nhan-cho-nhan-vien-cham-soc-khach-hang-tai-viet-nam\/","title":{"rendered":"D\u1ef1 \u00e1n Ph\u00e1t tri\u1ec3n K\u1ef9 n\u0103ng C\u00e1 nh\u00e2n cho Nh\u00e2n vi\u00ean Ch\u0103m s\u00f3c Kh\u00e1ch h\u00e0ng t\u1ea1i Vi\u1ec7t Nam"},"content":{"rendered":"<p><span class=\"blue-text\">Diageo (July 2015-June 2016)<\/span><\/p>\n<p>Hi\u1ec3u \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a k\u1ef9 n\u0103ng giao ti\u1ebfp c\u00e1 nh\u00e2n trong l\u0129nh v\u1ef1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, Diageo v\u00e0 T\u1ed5 ch\u1ee9c Kenan \u0111\u00e3 ph\u1ed1i h\u1ee3p th\u1ef1c hi\u1ec7n D\u1ef1 \u00e1n Ph\u00e1t tri\u1ec3n K\u1ef9 n\u0103ng C\u00e1 nh\u00e2n cho Nh\u00e2n vi\u00ean Ch\u0103m s\u00f3c Kh\u00e1ch h\u00e0ng t\u1ea1i Vi\u1ec7t Nam \u2013 m\u1ed9t ph\u1ea7n trong ch\u01b0\u01a1ng tr\u00ecnh \u201cPlan W \u2013 Trao quy\u1ec1n cho ph\u1ee5 n\u1eef th\u00f4ng qua \u0111\u00e0o t\u1ea1o\u201d c\u1ee7a Diageo t\u1ea1i Ch\u00e2u \u00c1 Th\u00e1i B\u00ecnh D\u01b0\u01a1ng. D\u1ef1 \u00e1n \u0111\u00e3 t\u1eadp hu\u1ea5n cho n\u1eef nh\u00e2n vi\u00ean ng\u00e0nh kh\u00e1ch s\u1ea1n v\u1ec1 c\u00e1c k\u1ef9 n\u0103ng c\u00e1 nh\u00e2n nh\u01b0 k\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c nh\u00f3m, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 giao ti\u1ebfp, nh\u1eb1m c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c v\u00e0 n\u00e2ng cao nh\u1eadn th\u1ee9c v\u1ec1 n\u1ea1n qu\u1ea5y r\u1ed1i t\u00ecnh d\u1ee5c t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c.<\/p>\n<p>Lao \u0111\u1ed9ng n\u1eef chi\u1ebfm \u0111a ph\u1ea7n trong l\u0129nh v\u1ef1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i Vi\u1ec7t Nam v\u00e0 c\u0169ng l\u00e0 nh\u00f3m ng\u01b0\u1eddi d\u1ec5 b\u1ecb l\u1ea1m d\u1ee5ng ho\u1eb7c b\u1ecb ph\u00e2n bi\u1ec7t \u0111\u1ed1i x\u1eed. \u0110\u1ec3 thay \u0111\u1ed5i th\u1ef1c tr\u1ea1ng n\u00e0y, T\u1ed5 ch\u1ee9c Kenan v\u00e0 Diageo \u0111\u00e3 ph\u1ed1i h\u1ee3p v\u1edbi nhi\u1ec1u kh\u00e1ch s\u1ea1n l\u1edbn \u1edf H\u00e0 N\u1ed9i nh\u1eb1m cung c\u1ea5p cho n\u1eef nh\u00e2n vi\u00ean nh\u1eefng ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh v\u00e0 \u0111\u1ed1i m\u1eb7t v\u1edbi s\u1ef1 qu\u1ea5y r\u1ed1i v\u00e0 ph\u00e2n bi\u1ec7t \u0111\u1ed1i x\u1eed t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c. V\u1edbi nh\u1eefng k\u1ef9 n\u0103ng c\u00e1 nh\u00e2n \u0111\u00e3 \u0111\u01b0\u1ee3c t\u1eadp hu\u1ea5n, c\u00e1c n\u1eef nh\u00e2n vi\u00ean \u0111\u00e3 c\u00f3 th\u1ec3 n\u00e2ng cao kh\u1ea3 n\u0103ng l\u00e0m vi\u1ec7c v\u00e0 t\u1ef1 tin h\u01a1n trong c\u00f4ng vi\u1ec7c.<\/p>\n<p>T\u1eeb th\u00e1ng 2 \u0111\u1ebfn th\u00e1ng 5 n\u0103m 2016, d\u1ef1 \u00e1n \u0111\u00e3 t\u1ed5 ch\u1ee9c 20 kh\u00f3a t\u1eadp hu\u1ea5n cho 712 n\u1eef nh\u00e2n vi\u00ean c\u1ee7a 12 kh\u00e1ch s\u1ea1n l\u1edbn t\u1ea1i H\u00e0 N\u1ed9i. \u0110\u00e1nh gi\u00e1 sau t\u1eadp hu\u1ea5n cho th\u1ea5y s\u1ef1 ti\u1ebfn b\u1ed9 r\u00f5 r\u1ec7t trong giao ti\u1ebfp c\u00e1 nh\u00e2n c\u1ee7a nh\u1eefng ng\u01b0\u1eddi tham gia, kh\u00f4ng ch\u1ec9 trong c\u00f4ng vi\u1ec7c m\u00e0 c\u00f2n trong cu\u1ed9c s\u1ed1ng th\u01b0\u1eddng ng\u00e0y.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Diageo (July 2015-June 2016) Hi\u1ec3u \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a k\u1ef9 n\u0103ng giao ti\u1ebfp c\u00e1 nh\u00e2n trong l\u0129nh v\u1ef1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, Diageo v\u00e0 T\u1ed5 ch\u1ee9c Kenan \u0111\u00e3 ph\u1ed1i h\u1ee3p th\u1ef1c hi\u1ec7n D\u1ef1 \u00e1n Ph\u00e1t tri\u1ec3n K\u1ef9 n\u0103ng C\u00e1 nh\u00e2n cho Nh\u00e2n vi\u00ean Ch\u0103m s\u00f3c Kh\u00e1ch h\u00e0ng t\u1ea1i Vi\u1ec7t Nam \u2013 m\u1ed9t ph\u1ea7n trong [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":19909,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[193],"tags":[],"class_list":["post-21718","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-key-challenges-vnsustainable-community-vn"],"acf":[],"_links":{"self":[{"href":"https:\/\/kenan-asia.org\/vi\/wp-json\/wp\/v2\/posts\/21718","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kenan-asia.org\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kenan-asia.org\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kenan-asia.org\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kenan-asia.org\/vi\/wp-json\/wp\/v2\/comments?post=21718"}],"version-history":[{"count":1,"href":"https:\/\/kenan-asia.org\/vi\/wp-json\/wp\/v2\/posts\/21718\/revisions"}],"predecessor-version":[{"id":21719,"href":"https:\/\/kenan-asia.org\/vi\/wp-json\/wp\/v2\/posts\/21718\/revisions\/21719"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kenan-asia.org\/vi\/wp-json\/wp\/v2\/media\/19909"}],"wp:attachment":[{"href":"https:\/\/kenan-asia.org\/vi\/wp-json\/wp\/v2\/media?parent=21718"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kenan-asia.org\/vi\/wp-json\/wp\/v2\/categories?post=21718"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kenan-asia.org\/vi\/wp-json\/wp\/v2\/tags?post=21718"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}